Terms & Conditions

1. Using this website

You may use this website for lawful purposes only. You must not misuse it, attempt to gain unauthorised access, or interfere with its normal operation.

2. Services & engagement

Engineering work is project-based with a custom quote and milestone payments. Marketing is a monthly retainer starting from $949/month with a two-month minimum. Staffing is billed monthly per person, with 30 days’ notice to change or end a placement.

The specific deliverables, timelines, and terms for any engagement are set out in a separate proposal or agreement signed by both parties, which takes precedence over these general terms.

3. Fees & payment

Project engagements are billed by milestone. An initial payment is due before work begins, further payments are invoiced as each milestone is completed, and a final payment is due on delivery. The exact split is set out in your proposal.

Marketing retainers are billed monthly in advance, with a two-month minimum; staffing is billed monthly per person. We invoice and accept payment in USD, GBP, EUR, AUD, and SGD.

Fees, schedules, and any applicable taxes are set out in your proposal. There are no hidden fees.

4. Refund & Cancellation Policy

Project deposits are non-refundable once work has begun. The deposit secures your place in our schedule and covers the discovery, planning, and setup that start immediately, so it cannot be returned once that work is underway.

Retainer engagements can be cancelled at any time with 30 days’ written notice. You are billed for the 30-day notice period, and nothing further is charged after it ends.

Project work is billed by milestone, and each milestone is billed as it is completed — so you only ever pay for work that has been delivered. Milestones not yet started are not charged if you choose to stop.

To request a cancellation or discuss a refund, email hello@ropedigital.co and a senior will respond within 4 hours.

5. Intellectual property

On full payment, you own 100% of the work we produce for you, including code, designs, and accounts. IP assignment is confirmed in your engagement agreement. Our pre-existing tools and general know-how remain ours.

6. Confidentiality

We treat your information as confidential and sign a non-disclosure agreement (NDA) on request — and from day one on any active engagement.

7. Liability

To the extent permitted by law, Rope Digital is not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

8. Governing law

These terms are governed by the laws of the State of Delaware and of the United States, where Rope Digital LLC is registered. Any disputes are subject to the exclusive jurisdiction of the courts located in Delaware.

9. Contact

Questions about these terms can be sent to hello@ropedigital.co. Entity: Rope Digital LLC, 1111B S Governors Ave STE 28062, Dover, DE 19904.