Privacy Policy

1. Data we collect

We collect only what we need to respond to you and run the site:

• Information you submit through our contact form (name, work email, company, and message)
• Analytics data via Google Analytics 4 (GA4) and Google Tag Manager (GTM) — aggregated, non-identifying usage
• Marketing pixels — only with your consent
• Visitor identification via RB2B — only with your consent (see below)

2. How we use it

We use your data to respond to enquiries, deliver requested guides, improve the site, and — where you have consented — send occasional useful resources. We do not sell your data, and we do not share it except with the service providers that help us operate (for example, our analytics tools, and Resend, which sends our emails and holds the mailing list you can opt in to), under appropriate agreements.

3. Visitor identification (RB2B)

If you accept marketing cookies, our site loads RB2B, a third-party service that helps us understand which businesses visit our website. RB2B uses information such as your IP address, browser and device details, and the pages you view, and may match this against business data it holds to identify the company you work for and, in some cases (mainly for visitors in the United States), your professional profile, such as your name, job title, and LinkedIn profile.

We use this only to understand business interest in our services and to follow up where relevant. RB2B never loads unless you choose “Accept all” on our cookie banner; if you choose “Essential only”, it is not used. RB2B processes this data under its own privacy policy (rb2b.com/privacy). To ask us to delete any information we hold as a result, email hello@ropedigital.co.

4. Cookies & consent

We use a cookie consent banner and categorise cookies so you can choose what to allow:

• Essential — required for the site to function
• Analytics — help us understand usage (GA4 / GTM)
• Marketing — used only with your explicit consent (including RB2B visitor identification)

5. Data retention

We keep contact form submissions for roughly 24 months unless you ask us to delete them sooner.

6. Your rights

Under GDPR and CCPA you can request access to, correction of, or deletion of your data, and you can object to or restrict its processing. To make a request, email hello@ropedigital.co and we will respond within the timeframes required by law. We do not sell your personal information.

7. Data security

We use reasonable technical and organisational measures to protect your data, including server-side form handling and no personal data in URLs.

8. Contact

For any privacy question or data request, contact hello@ropedigital.co. Entity: Rope Digital LLC, 1111B S Governors Ave STE 28062, Dover, DE 19904.